Privacy Policy

Effective Date: January 15, 2026
Last Updated: January 15, 2026

Introduction

At Melbourne Premier Painters ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Request a quote or consultation

  • Contact us via phone, email, or contact forms

  • Schedule painting services

  • Sign service agreements or contracts

  • Subscribe to our newsletter or marketing communications

  • Leave reviews or feedback

This information may include:

  • Full name

  • Email address

  • Phone number

  • Physical address (residential or commercial property)

  • Property details and project specifications

  • Payment and billing information

  • Communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on pages

  • Referring website addresses

  • Date and time of visits

  • Device information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences

  • Understand how you use our website

  • Improve website functionality

  • Deliver relevant content and advertisements

You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • Processing and fulfilling quote requests

  • Scheduling and coordinating painting services

  • Communicating about project details, timelines, and updates

  • Providing customer support and responding to inquiries

  • Processing payments and maintaining billing records

Business Operations

  • Maintaining accurate business records

  • Managing contractor and staff scheduling

  • Ensuring quality control and service standards

  • Complying with legal and regulatory requirements

  • Protecting against fraud and security threats

Marketing and Communications

  • Sending promotional materials about our services (with your consent)

  • Sharing tips, industry news, and maintenance advice

  • Conducting customer satisfaction surveys

  • Informing you about special offers or new services

Website Improvement

  • Analyzing website traffic and user behavior

  • Improving website design and functionality

  • Troubleshooting technical issues

  • Developing new features and services

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing

  • Website hosting and maintenance

  • Email marketing platforms

  • Accounting and bookkeeping services

  • Insurance providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests

  • Enforce our terms and conditions

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our customers or others

  • Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data storage systems

  • Encrypted transmission of sensitive information

  • Access controls and authentication procedures

  • Regular security assessments and updates

  • Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Deletion

You may request deletion of your personal information, subject to legal or contractual obligations that require us to retain certain records.

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Contacting us directly at the details provided below

  • Updating your communication preferences

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Restriction of Processing

You may request that we restrict how we use your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

  • Quote requests: Retained for up to 2 years

  • Service contracts and project records: Retained for 7 years (tax and legal requirements)

  • Marketing communications: Retained until you opt out

  • Website analytics data: Typically retained for 2 years

When information is no longer needed, we securely delete or anonymize it.

International Data Transfers

Our business primarily operates within Australia. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date

  • Sending an email notification to registered users

  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes:

  • Open and transparent management of personal information

  • Giving you the option of not identifying yourself or using a pseudonym where practicable

  • Only collecting information that is reasonably necessary for our business functions

  • Taking reasonable steps to protect information from misuse, interference, loss, and unauthorized access

  • Providing you with access to your personal information upon request

Complaints and Concerns

If you have concerns about how we handle your personal information or believe we have breached the Australian Privacy Principles, please contact us first using the details below. We will:

  • Acknowledge your complaint within 7 business days

  • Investigate the matter thoroughly

  • Respond to you within 30 days with our findings and proposed resolution

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Melbourne Premier Painters

Email: privacy@paintingnowgroup.com.au

Business Hours:
Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This Privacy Policy is designed to comply with Australian privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. However, it should be reviewed by a legal professional to ensure full compliance with all applicable laws and your specific business practices.